Fresh Kids Activity Club – Frequently Asked Questions

What ticket options are available?

Ticket options may vary depending on the holiday period, but usually include:

• Extended Day – Weekly Ticket (Mon–Fri, 8.30am–5.30pm)
• Extended Day Ticket (8.30am–5.30pm, flexible drop-off and pick-up)
• Standard Day Ticket (10am–3.30pm)
• Short Day Ticket (8.30am–12.30pm)

Sibling and Weekly tickets are available at discounted rates.

How do I book?

Booking is quick and easy on our secure online booking portal, where you can pay, manage bookings and complete required forms. Setting up an account and password will save your details for future bookings.

Can I transfer a booking?

Yes! We know plans can change. You can transfer your child's ticket via the link in your confirmation email.

• Transfers must be made by 2pm the day before your booking.
• Tickets can only be moved within the same holiday period.
• Weekly and Sibling tickets must be transferred in full.

What is your refund policy?

• Refunds are only given if we cancel a scheme.
• In cases of illness/injury (2+ missed days), a credit note may be issued for the next holiday club (a medical certificate may be required).
• Cancellations must be made by 1pm prior to the booking date.

Are there late collection fees?

Yes. Late pick-up after the agreed session time will incur a charge:

• £2 per 5 minutes (Standard Day).
• £5 per 5 minutes (Extended Day, after 5.30pm).

What behaviour do you expect at Activity Club?

We want every child to enjoy a safe, happy environment. To make this possible, all children must follow our Rules & Behaviour Code of Conduct, which are agreed to at booking.

We expect children to:

• Be kind, respectful and considerate to staff and other children.
• Use polite language – no shouting, teasing or name-calling.
• Follow instructions from staff.
• Join in with activities and try their best.
• Respect differences of race, gender, ability, age and religion.
• Keep hands and feet to themselves (no hitting, kicking or rough play).
• Take responsibility for their belongings (only lunches, clothes, sunscreen and medicine may be brought in).
• Ask for help if needed.
• Wash hands before eating and after using the toilet.
• Most importantly – have fun!

Fresh Kids promotes positive behaviour and independence in a relaxed, supportive environment. Children who cannot follow the Code of Conduct may be asked to leave the club.