Frequently Asked Questions (FAQs)

We aim to provide stimulating, fun activities which not only get children active; help them to develop a passion for different sports; use their imaginations but also develop their social skills, physical health and well-being, interactive skills, cognitive skills and emotional intelligence.

Our activities are balanced to give each young person throughout the day the opportunity to develop these skill sets, improving their cooperation, communication, self-esteem, confidence and teamwork skills, all whilst having fun!

When does Fresh Kids Holiday Club run?

Fresh Kids Holiday Clubs run daily during every School holiday, except Bank Holidays and the Christmas Holiday.

What is the fee structure and payment terms?

Ticket Options and Offers (ticket options may vary. Early Bird bookings only apply to certain weeks of the Summer Holiday Club and for bookings made before a certain date, subject to availability):

• Summer Early Bird Extended Day and 1 Week Tickets – (8.30am-5.30pm), with flexible pick-up and drop-off
• Extended Day, 1 Week Ticket (8.30am-5.30pm) book 5 consecutive days Monday to Friday (where applicable)
• Extended Day Ticket (8.30am-5.30pm) with flexible pick-up and drop-off
• Short Day Ticket (10am-3.30pm)
• Fledgling Ticket (8.30am-12.30pm)

To search for available ticket types please check our safe and secure online booking portal. All fees are payable at time of booking.

• Refund policy: we do not issue refunds unless we cancel a Scheme due to unforeseen circumstances (in this instance a full refund will be given). In the event of illness or injury where 2 or more days are missed, we will issue you with a credit note which can be redeemable against the next Holiday Scheme only. A medical certificate may be required. You will need to cancel your booking online by 1pm prior to the day of the booking. Failure to do so will result in a Credit Note not being issued.
• Late collection of a child on the day will incur a cost of £2 per 5 minutes on a Short Day and £5 per 5 minutes on an Extended Day (after 5.30pm) to cover additional staffing costs.

What is the booking procedure?

Booking is easy on our safe online portal. You can book, pay and manage your bookings all online. Parents must complete any additional necessary paperwork such as ‘Permission to Administer Medicine’ forms.

Should I bother Setting a Password and creating an account?

Yes! It will make the booking procedure easier and quicker for you.

On the last page of the Booking screen you will be given the opportunity to ‘Set a Password’. Setting a password means that all the relevant information you’ve given us, will not need to be input again – saving you time.

In future, when you log in to your account, all you’ll need to do is check that the information on your booking is still current and up to date; or amend it with any relevant latest detail.

Why do you need all these details for the Booking?

The Booking details must be completed for each child. This records personal information, emergency contact details, medical information and permissions/consents.

Once you’ve reached the last screen of your Booking, you’ll be given the opportunity to Set a Password for logging in at a later date. This will store your information so there’s no need to retype lots of detail each time.

My child requires/may require medication on site, what should I do?

If a child attending Holiday Club requires prescription medication of any kind, you must download and complete a Permission to Administer Medicine form and bring this with you on the first day or return it to info@trainfresh.co.uk. Staff at the Club will not administer any medication without such prior written consent.

How is the day structured?

Each day is packed with activities of Sports and Arts & Crafts and there is always a choice to take part in. Each day is structured with the same basic layout as we know how important routine can be to help feel secure. However, that doesn’t mean each day is the same!

There is supervised free-choice play each morning, on arrival – allowing children to make their own choices while we wait for the day to begin. During each day there’s a choice of sports and arts & craft sessions. Our activities include something for everyone, with a wide range of skills to learn and develop and most importantly lots of fun. In fact, we’ll be having so much fun we’ll hardly notice that we’re getting motivated and active!

We end the day, with a more restful time plus an extra dose of fun – as we build our Snug and Dens to chill out in, with optional books, puzzles, board or card games.

What food do the children need to bring?

The mid-morning snack, lunch and afternoon breaks are always at the same set times. Please provide your child with food and a fruit snack and a refillable water bottle (please do not include fizzy/energy drinks).  Fresh Kids aims to protect children who have allergies to nuts by adhering to a ‘NUT-FREE’ policy. Therefore visitors and children are not permitted to bring nuts in any food on site.

What should my child wear?

Please ensure your child is dressed in comfortable clothing and appropriate footwear for getting active. Some activities will be outside (weather permitting) so please wear appropriate clothing (sun hat or jacket/waterproof).

If the sun is out, please don’t forget to apply SUN CREAM before you arrive. It is also useful to add a spray bottle of sunscreen to their bag, labelled with their name, for your child to administer during the day.

What should I do if the person collecting my child is not on the ‘Collection of your child’ list?

In exceptional circumstances, if the parent requires another person who is not listed on the Booking, to collect their child, the child’s parents or carers must inform the Club in advance and provide a password. If the manager has any concerns regarding the person collecting he/she will contact the main parent or carer for confirmation.

How do I contact the Holiday Club?

For general enquiries contact us by email: info@trainfresh.co.uk or by telephone 01932 225 953 (Fresh Gym) or 01932 253400* (Fresh Sports Centre).

*Please note the Sports Centre telephone number will divert to Fresh Gym, whenever the Sports Centre reception desk is unmanned. 

If you need to contact Staff at the Holiday Club during a day when your child is in attendance, please call the Duty Manager using the telephone number shown daily on the Front Door at Reception. Or alternatively, call Fresh Gym on 01932 225 953.