Frequently Asked Questions (FAQs)

At Fresh Kids Holiday Club we aim to provide stimulating, fun activities that get children moving, exploring, imagining and connecting with others. Our programme is designed to build confidence, social skills, creativity and teamwork – all while having fun!

General Information

When does Fresh Kids Holiday Club run?
We run daily during every school holiday (except Bank Holidays and the Christmas break).

What age children can attend?
Our Holiday Club is open to children aged 5 to 12 years. The club is best suited for children who are already independent – for example, those who have attended nursery or school and can:

• Follow instructions from Coaches and the Duty Manager.
• Use the toilet unaided and dress themselves appropriately afterwards.
• Feed themselves at mealtimes.

Is the club inclusive?
Yes, Fresh Kids is inclusive and welcomes all children. However, we are unable to provide one-to-one care. We must consider the health, safety and happiness of the whole group – if this is not possible, then Holiday Club may not be the most suitable environment for your child.

Fees & Booking

What ticket options are available?
Ticket options may vary depending on the holiday period, but usually include:

• Extended Day – Weekly Ticket (Mon–Fri, 8.30am–5.30pm)
• Extended Day Ticket (8.30am–5.30pm, flexible drop-off and pick-up)
• Standard Day Ticket (10am–3.30pm)
• Short Day Ticket (8.30am–12.30pm)

Sibling and Weekly tickets are available at discounted rates.

How do I book?
Booking is quick and easy on our secure online booking portal, where you can pay, manage bookings and complete required forms. Setting up an account and password will save your details for future bookings.

Can I transfer a booking?
Yes! We know plans can change. You can transfer your child’s ticket via the link in your confirmation email.

• Transfers must be made by 2pm the day before your booking.
• Tickets can only be moved within the same holiday period.
• Weekly and Sibling tickets must be transferred in full.

What is your refund policy?

• Refunds are only given if we cancel a scheme.
• In cases of illness/injury (2+ missed days), a credit note may be issued for the next holiday club (a medical certificate may be required).
• Cancellations must be made by 1pm prior to the booking date.

Are there late collection fees?
Yes. Late pick-up after the agreed session time will incur a charge:

• £2 per 5 minutes (Standard Day).
• £5 per 5 minutes (Extended Day, after 5.30pm).

Daily Life at Holiday Club

How is the day structured?
Each day follows a familiar routine to help children feel secure – but with lots of variety!

• Arrival: supervised free play until the day begins.
• Morning & afternoon: sports, games, arts & crafts, and creative activities.
• End of day: a calmer session with play sets, board games and staff-led games.

Children always have a choice of activities, so there’s something for everyone.

What food should my child bring?
Please pack:

• Morning snack, lunch and an afternoon snack.
• A refillable water bottle (no fizzy/energy drinks).
• Nut-free foods only – Fresh Kids is a nut-free club to protect children with allergies.

What should my child wear?

• Comfortable clothing and trainers suitable for sports and activities.
• Weather-appropriate clothing (sun hat, waterproofs, jacket).
• Apply sunscreen before arrival and pack a named spray bottle of suncream for your child to reapply during the day.

Behaviour & Expectations

What behaviour do you expect at Holiday Club?
We want every child to enjoy a safe, happy environment. To make this possible, all children must follow our Rules & Behaviour Code of Conduct, which are agreed to at booking.

We expect children to:

• Be kind, respectful and considerate to staff and other children.
• Use polite language – no shouting, teasing or name-calling.
• Follow instructions from staff.
• Join in with activities and try their best.
• Respect differences of race, gender, ability, age and religion.
• Keep hands and feet to themselves (no hitting, kicking or rough play).
• Take responsibility for their belongings (only lunches, clothes, sunscreen and medicine may be brought in).
• Ask for help if needed.
• Wash hands before eating and after using the toilet.
• Most importantly – have fun!

Fresh Kids promotes positive behaviour and independence in a relaxed, supportive environment. Children who cannot follow the Code of Conduct may be asked to leave the club.

Practical Information

What if my child needs medication?
If your child requires prescription medication:

• Complete a Permission to Administer Medicine form (download and complete).
• Bring it on your first day or email it to info@trainfresh.co.uk in advance.
• Staff cannot administer medication without this written consent.

What if someone else is collecting my child?
If someone not listed on your booking is collecting your child, you must inform us in advance and provide a password. If staff are unsure, they will contact the main parent/carer before releasing the child.

How do I contact the Holiday Club?

• Email: info@trainfresh.co.uk
• Fresh Gym: 01932 225 953

If you need to contact Staff at the Holiday Club during a day when your child is in attendance, please call the Duty Manager using the telephone number shown daily on the Front Door at Reception. Or alternatively, call Fresh Gym on 01932 225 953.